JD.com MALL Introduces First Batch of Robot Interns Across Multiple Roles

According to 36氪, JD.com MALL recently introduced its first batch of robot interns covering roles in customer greeting, product consultation, inventory management, and other tasks. The inventory management robots can handle product shelving, stock organization, object storage, and bed arrangement, with a single-product shelving success rate exceeding 90% based on the JoyAI-RA model. JD.com launched its "Smart Robot Industry Acceleration Plan 2.0" in early 2026 to accelerate deployment of robot solution platforms.
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